Transferhood Cancellation Policy

Transferhood acts as an intermediary platform connecting customers with independent transportation service providers. This Cancellation Policy applies to all transportation services booked through the Transferhood platform.

Last Updated: December 2024

1. General Provisions

1.1. This Cancellation Policy applies to all transportation services booked through the Transferhood platform operated by PTS Travel Solutions Ltd.

1.2. By making a reservation, the Customer agrees to abide by this Cancellation Policy.

1.3. Transferhood reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on the platform.

2. Cancellation Rules

2.1. Free Cancellation Period

Cancellations made more than 24 hours before the scheduled pick-up time are eligible for a full refund.

2.2. No Refund Period

No refund will be issued for cancellations made less than 24 hours before the scheduled pick-up time. In case of a no-show, no refund will be provided.

3. Special Conditions

3.1. Airport, Port, and Train Station Transfers

Different cancellation rules may apply for airport, port, and train station transfers. Customers will be informed about these special conditions during the reservation process.

3.2. Multiple Reservations

For bookings with multiple services, the cancellation of one service does not affect the other reservations.

4. Cancellation Procedure

4.1. To cancel a reservation, the Customer must:

Access the reservation details page on the Transferhood platform

Follow the cancellation procedure provided there

4.2. Only the Customer who made the reservation can initiate a cancellation request. Passengers or third parties cannot make cancellation requests, even if authorized by the Customer.

5. Refund Process

5.1. Eligible refunds will be processed within 5-7 business days after the cancellation is approved.

5.2. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

5.3. You can download the payment receipt from your account to request a refund from the party responsible for the flight or train cancellation (e.g., airline, railway company, or travel insurance provider).

6. Flight/Train Cancellation or Changes

6.1. Cancelled Flights or Trains

If your flight or train is cancelled and you are unable to cancel your reservation within the free cancellation period, the transfer will be treated as a no-show and the full amount will be charged.

6.2. Missed Flights, Reassignments, or Rerouting

If you miss your flight or it is reassigned or rerouted to another airport by the airline, the standard cancellation policy applies. This situation will be considered a no-show and you will be charged the full amount.

6.3. Assistance

Please contact Transferhood Customer Service for assistance in rescheduling your transfer if your flight or train is affected.

7. Force Majeure

7.1. In cases of force majeure, including but not limited to natural disasters, pandemics, acts of terrorism, war, civil unrest, government restrictions, or severe weather conditions, Transferhood reserves the right to adjust this Cancellation Policy as necessary.

7.2. Special refund conditions may apply during force majeure events. Transferhood will assess each situation individually and communicate available options to affected customers.

8. Customer Responsibilities

It is the Customer's responsibility to:

Provide accurate information during the booking process

Be aware of the cancellation deadlines

Initiate the cancellation process if needed within the applicable timeframe

Keep contact information up to date for communication purposes

9. Exceptions and Disputes

9.1. Any exceptions to this policy or disputes regarding cancellations will be handled on a case-by-case basis by Transferhood Customer Service.

9.2. For any questions or assistance regarding cancellations, please contact Transferhood Customer Support.

10. Legal Framework

10.1. This Cancellation Policy is subject to the laws of the Republic of Bulgaria and should be interpreted within this legal framework.

10.2. In case of any discrepancies between this Cancellation Policy and the applicable laws, the provisions of the law shall prevail.

11. Contact Information

For any questions, assistance, or to report issues:

Email: support@transferhood.com

In-app chat support

We recommend contacting us immediately if any issues arise before, during, or after your transfer.